FAQ – MERA skincare

Find clear answers about orders, products, and payments — all in one place.

We accept all major credit and debit cards (Visa, MasterCard, American Express), as well as PayPal, Apple Pay, Google Pay, and Shop Pay. All payment methods are processed securely at checkout.

You will get an automatic email saying your order has been processed. Once the order has been sent to you, you will get another email saying your order has been dispatched and we will give you the tracking ID to follow your shipment.

Once an order is placed, please allow one to three business days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so you may track the package online.
Yes! We offer free shipping on all orders worldwide.

Yes, we ship our products all over the globe.

Please note that shipping rates could vary depending on your region.

Please contact our support team within 48 hours of delivery, including your order number and a clear photo of the issue.
We’ll quickly arrange a replacement or refund — no complicated process, just care.
Our formulas are dermatologist-tested and made with gentle, high-quality ingredients.
However, because everyone’s skin is unique, we can’t guarantee identical results.
If irritation occurs, discontinue use immediately and contact our support team — we’ll review your situation and offer an appropriate solution.

Yes — all MERA Skincare products are covered by our 90-Day Money-Back Guarantee.
If you’re not completely satisfied with your results, simply contact our support team within 90 days of receiving your order, and we’ll provide a full refund — no questions asked.

Yes. Every order is backed by our 90-Day Money-Back Guarantee.
If you’re not fully satisfied with your results, simply contact our support team within 90 days of receiving your order for a full refund — no questions asked.
Refund requests can be submitted within 90 days of delivery.
We want you to have enough time to see visible results and feel confident in your MERA routine.
You’ll receive a full refund of your order value, excluding any original shipping costs (if applicable).
Refunds are always returned to the original payment method used at checkout.

In most cases, no. For hygiene and safety reasons, we don’t require used skincare products to be returned.
However, our team may ask for a photo or batch number to verify your item before processing your refund.
Once approved, refunds are processed within 3–5 business days.
Depending on your payment provider, it may take a few extra days for the funds to appear in your account.
Please contact us within 48 hours of receiving your order, including your order number and a photo of the issue.

Payments & Safety